Started in 1980, Express is one of the leading fashion retailers in the US. When Express started working with Unbxd, they had a variety of pain points regarding their site search, customer experience and merchandising – but they knew exactly what they needed.

• On a Mission – Shoppers who knew what they wanted, and who needed to be catered with their exact requirement from the first moment
• On a Journey – Shoppers who had a faint idea of what they wanted to buy, and providing them relevant results based on their past experiences and behaviour was key

After a thorough analysis of various solution providers, over 200 questions, Express implemented Unbxd to improve their site search and provide merchandising solutions and the results they got speak for themselves!

• 18% increase in search conversions
• 30% increase in shoppers using site search
• 16% increase in orders from site search
• 20% increase in add to cart from site search

Join Monal Patel, SVP & CBO at Unbxd and Dyland Telford, Product Management at Express as they discuss Express journey from revamping their customer experience and boosting their conversion rates using a robust site search solution.